Driver Hotline Representatives: Athena Farmer, Lynn Bacot
Contact Information: 1-888-764-8265
Internal Use Only: Ext. 4002
Quality dedicates time to their most important assets, their drivers. This dedication strives for driver satisfaction through the Driver Hotline. The Driver Hotline was designed for drivers who have issues beyond their domiciled terminals control, but issues that the corporate office can address. This assures our driver’s issues are resolved within an acceptable amount of time. Representatives are available Monday thru Friday 7:30 am – 5:00 pm Est. to address any issues that the drivers may have. Any issues that may arise after hours can be directed to Extended Coverage at 1-888-366-8868 Ext. 2 or a message can be left on the Hotline voicemail and a return call will be made within a 24 hour time frame. The Hotline representatives are trained in many of the following areas and are able to assist with any issues that may arise from any of these areas:
* O/O Settlements
* Billing
* License and Permits
* Dispatch/Dispatcher
* Terminal Manager
* Fuel
* Equipment
* Company Payroll
* Qualcomm/Edge
Any other issues may be directed to the appropriate department.
- Remember: Please do not call to check your settlement/pay for the upcoming week on Friday. Billing is not complete until Friday afternoon and payroll is still being processed so it is impossible to give accurate pay information. Settlements can also be reviewed by utilizing “Macro 21” on the Qualcomm or the “Settlement Info” option on the Edge Blackberry device.
Here at the Driver Hotline it is our goal to aid our drivers with prompt and courteous service and provide a sufficient resolution within a 48 hour time frame. We want our drivers to know that they are being heard and are appreciated for their services.
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